Services Procurement – Service Provider Landscape with PEAK Matrix™ Assessment 2019

1 Oct 2019
by Arkadev Basak, Krishna Charan

While temporary labor still constitutes a major chunk of the MSP managed spend, services procurement has managed to garner a significant share in the past few years and its share in the total spend managed by MSPs is steadily increasing. As the MSP market matures, more and more buyers are entrusting MSPs to manage the spend categories beyond just the traditional temporary labor management. This is a good sign for MSPs, as this provides new avenues for growth. Conversely, this also poses a threat to providers that fail to make suitable investments to diversify their offerings, as buyers look to channel more of their contingent spend under management to MSPs. This includes specialized offerings for different categories of contingent spend and integration of specific technology modules for managing freelancers / services procurement with mainstream VMS products

In this research, we analyze the services procurement service provider landscape across the following dimensions:

  • Services procurement PEAK Matrix™ for 2018
  • Key insights on services procurement market
  • Service provider capability assessment

The report analyses the performance of various service providers in services procurement and includes:

  • Services procurement PEAK Matrix™ for 2019
    • Everest Group classified 15 services procurement service providers on Everest Group’s proprietary PEAK Matrix™ framework into
      • Leaders: Allegis Global Solutions and KellyOCG
      • Major Contenders: AgileOne, Geometric Results, Inc., Guidant Global, Hays, ManpowerGroup Solutions TAPFIN, Pontoon Solutions, PRO Unlimited, Randstad Sourceright, Volt Consulting Group, Workforce Logiq, and Workspend
      • Aspirants: Brainnet and HCMWorks
  • Everest Group analysis of service providers
    • The overall services procurement capability of service providers was assessed by evaluating them along six dimensions – market adoption, portfolio mix, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


Managed Service Provider (MSP)


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