Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

17 Dec 2019
by Anil Vijayan, Priyanka Mitra, Sharath Hari N

The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, NGA HR, and TCS – in terms of market impact and vision & capability. Having said that, Leaders on the MPHRO PEAK MatrixTM 2020 face toughening competition from the other service providers.

The objectives of the HR function have evolved over time, and according to our study, automation, analytics, and movement towards cloud have emerged as the top three objectives in 2019-20. Considering this, service providers are investing in enhancing their capabilities in these areas to support enterprise clients on their journey toward a next-generation HR operating model.

With evolving buyer requirements and stiff competition, service providers need to be aware of the shift in the dynamics and invest in the right technologies and capabilities to provide greater value to the clients. Providers that can operationalize these investments will be able to stay ahead of the curve and become MPHRO market leaders.

In this research, we analyze the global MPHRO market across the following dimensions:

  • Relative positioning of 20 service providers on the Everest Group PEAK Matrix for MPHRO
  • MPHRO service provider landscape
  • Key strengths and development areas for service providers

Scope of analysis

  • MPHRO deals in which a minimum of three HR processes are included
  • Deals where buyer employee size is 3,000 or more
  • All geographies and industries


This report examines the dynamics of the Multi-Process Human Resources Outsourcing (MPHRO) service provider landscape. It provides a deep-dive analysis into how the service providers shape up in terms of their market impact and vision & capability. Based on the comprehensive Everest Group PEAK Matrix, 20 MPHRO service providers are segmented into Leaders, Major Contenders, and Aspirants.

  • Everest Group has classified 20 MPHRO service providers on the Everest Group PEAK Matrix into:
    • Leaders: Accenture, ADP, Alight Solutions, NGA HR, and TCS
    • Major Contenders: Capgemini, CGI, Conduent, DXC Technology, Hexaware, IBM, Infosys, Neeyamo, SD Worx, Wipro, WNS, and Zalaris
    • Aspirants: Capita, MHR, and Toutatis
  • Capgemini and TCS have been identified as Star Performers on the MPHRO PEAK Matrix
  • This report has a dedicated section that provides an overview of the service provider landscape and the top service providers across geographies, industries, and buyer sizes
  • Additionally, this report also contains Everest Group’s remarks on each of the 20 MPHRO service providers' strengths and areas of improvement


Human Resources Outsourcing (HRO)


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