Workday-based Human Resources Business Process Services (HR BPS) – Service Provider Compendium 2019

23 Jul 2019
by Anil Vijayan, Priyanka Mitra, Sharath Hari N, Ravjot Sachdeva

The Workday-based HR Business Process Services (HR BPS) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Workday-based HR BPS – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive and fact-based snapshots of 10 major Workday-based HR BPS service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer size. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities.

A key component for this HR operating model transformation is the movement toward a cloud-based Human Capital Management (HCM) solution, such as Workday, SAP SuccessFactors, or Oracle HCM cloud. Workday, with its wide range of integrated offerings in the HCM space, has established itself as a key vendor in SaaS-based HR platform market. The Workday services market, too, has enjoyed considerable success over the recent years.

This compendium of profiles tracks 10 Workday-based HR BPS service providers including Accenture, , Alight Solutions, Capgemini, Conduent, DXC Technology, HR Path, IBM, NGA Human Resources, OneSource Virtual, and WNS


In this research, we analyze the Workday-based HR BPS service providers across the following dimensions:

  • Service capability and strategy – includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key HRO-related developments, and spread of service delivery FTEs globally
  • Workday-based HR BPS client portfolio – Includes total number of clients, split of deals by geography, industry, and buyer size
  • Workday-based HR BPS service delivery locations – Includes city-level details of key delivery locations across the world
  • Workday-based HR BPS strengths and areas of improvement – Includes Everest Group’s assessment of the provider’s performance in each of the delivery capability subdimensions of the PEAK Matrix, along with key strengths and areas of improvement

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 10 major Workday-based HR BPS service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of Workday-based HR BPS will be able to assess service providers on their desired set of capabilities.

Membership (s)

Human Resources Outsourcing (HRO)


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