Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2019

10 Jan 2019
by Anil Vijayan, Priyanka Mitra, Sharath Hari N

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive and fact-based snapshots of 20 major MPHRO service providers. Each profile highlights a service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer size. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities.

This compendium of profiles tracks 22 MPHRO service providers including Accenture, ADP, Alight Solutions, Capgemini, Capita, CGI, Conduent, DXC Technology, Hexaware, IBM, Infosys, MHR, Neeyamo, NGA Human Resources, OneSource Virtual, TCS, Toutatis, Wipro, WNS, and Zalaris


In this research, we analyze the MPHRO service providers across the following dimensions

  • MPHRO service capability and strategy – includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally
  • MPHRO client portfolio – Includes total number of clients, major MPHRO clients, recent MPHRO wins, split of revenue by geography, and industry, and split of deals by buyer size
  • MPHRO delivery locations – Includes city-level details of key delivery locations across the world
  • MPHRO strengths and areas of improvement – Includes Everest Group’s assessment of the provider’s performance in each of the delivery capability subdimensions of the PEAK Matrix, along with key strengths and areas of improvement

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 20 major MPHRO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of MPHRO will be able to assess service providers on their desired set of capabilities


Human Resources Outsourcing (HRO)


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