Procurement Outsourcing (PO) Annual Report 2019: Evolving Imperatives for Procurement and What a Chief Procurement Officer (CPO) Should do to Remain Relevant

12 Jul 2019
by Rajesh Ranjan, Shirley Hung, Vatsal Gupta, Abhishek Singh (BPS)

The global multi-process Procurement Outsourcing (PO) market is expected to witness a growth of 11-12% during 2018-2020, to reach US$3.6 billion in size by 2020. The growth is primarily driven by signing of a large number of transformation deals, scope expansion of existing contracts with greater leverage of digital levers, and increasing focus of service providers on their consulting services to win BPS work. The market has also witnessed the focus of Chief Procurement Officer (CPO) expanding beyond driving down the overall spend and operating costs to delivering more strategic value to the larger enterprise, leveraging both technological solutions and supplier-enabled innovations. As a result, buyers are demanding more from service providers, who are looking for ways to meet these evolving business requirements, and at the same time, create a differentiation in the market.

In this study, we analyze the global multi-process PO market in 2018. We focus on:

  • Key emerging themes
  • Market overview
  • Buyer adoption trends
  • PO service provider landscape, covering service providers’ market share across industry, geography, and buyer size

The scope of analysis includes:

  • Third-party PO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 1,500 multi-process PO deals signed as of 2018, with a minimum of three procurement processes, over US$1 million in ACV, and a minimum contract term of three years
  • Coverage across 16 PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Wipro, and WNS


Procurement Outsourcing


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