Clinical and Care Management (CCM) Business Process Services (BPS) Service Provider Compendium 2019

18 Dec 2019
by Manu Aggarwal, Ankur Verma, Abhinav Aggarwal, Harshita Saaran

The Clinical and Care Management (CCM) BPS Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers. In particular, the report compares service providers on their areas of strength and development. It helps current and potential buyers of CCM services assess service providers on the capabilities that they require.

Each five-page profile presents a comprehensive picture of a provider’s service suite, scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global CCM service provider landscape.


The 16 service providers covered in the report are: Accenture, Accolade, CareCentrix, Change Healthcare, Cognizant, Conduent, DXC Technology, eQHealth Solutions, EXL, Health Dialog, HGS, Kepro, Magellan Health, Shearwater Health, Visionary RCM, and WNS.


Each service provider profile captures the following CCM BPS details:

  • Service suite and scale of operations: key leaders, service suite, FTEs, revenue, and recent developments
  • Delivery locations: city-level detail of key delivery locations across the world
  • Capabilities and clients: major engagements, revenue split by geography, and FTE split by process coverage and location
  • Technology solutions: brief descriptions of key technology solutions
  • Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix™, market share and delivery capability assessment, and overall evaluation of service provider capabilities


Healthcare & Life Sciences BPO


Page Count: 105