Service Provider Snapshot | Teleperformance

4 Sep 2019

This Snapshot is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us

The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Service Provider Snapshots provide a holistic and integrated view of leading service providers to aid strategic decision making for both service providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading service providers across multiple dimensions.

Contents:

In this research, we analyze leading service providers across the following parameters:

  • Overview: A snapshot of the service provider’s financial performance, industry presence, geographic spread, function focus, and key industry clients
  • Business Process Services (BPS) snapshot: view of the service provider's performance across Everest Group PEAK Matrix™ reports in the BPS domain
  • Information Technology Services (ITS) snapshot: view of the service provider's performance across Everest Group PEAK Matrix™ reports in the ITS domain
  • Delivery footprint and headcount: graphical representation of the service provider’s delivery presence and headcount across the globe
  • Mergers & Acquisitions (M&A): details of the service provider’s M&A activities in the last year
  • Key public announcements: a summary of important public announcements in the last year

Sources:

In addition to leveraging our research expertise of over 25 years, the service provider snapshots are based on the following sources of information:

  • PEAK Matrix™ reports
  • Proprietary databases
  • Company filings
 

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