PricePoint™: Q2 2018

5 Oct 2018
by Abhishek Sharma, Prateek Gupta

PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.


PricePoint Q2 2018 includes the following:

  • Assessment of pricing drivers in ITO and BPO, including:
    • Buy-side dynamics
    • Supply-side dynamics
    • Key macroeconomic factors
    • Overall impact of the drivers on pricing in Q2 2018
    • Pricing outlook for Q3 2018
  • Featured research
    • Product pricing models for Global In-house Centers (GICs)


This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:

  • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
  • Supply-side drivers including resource utilization, support costs, and service provider financial performance
  • Macroeconomic factors including operating cost inflation and foreign exchange rates

The report also contains the aggregated impact of these drivers on pricing in Q2 2018 and the outlook for Q3 2018.

The featured research includes:

  • Prevalent pricing models available for GICs
  • Factors that should be considered for pricing
  • Framework for determining optimal pricing model(s)
  • Additional considerations, such as, risks, contingencies, and indexation, which should be taken into account while defining the applicability of any pricing

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