PriceBook - H2 2018 6 Aug 2018
PriceBook - H2 2018

6 Aug 2018
by Abhishek Sharma

PriceBook is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us

 

The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing & Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook.

Scope

The PriceBook H2 2018 includes the following:

  • Price benchmarks for ~55 IT, BPO, and consulting roles across 10 common onshore, nearshore, and offshore global delivery geographies
  • Pricing trends and their drivers over the past six months
  • Performance metrics and benchmarks for ~20 key metrics
  • Key delivery and solution metrics that impact Total Cost of Ownership (TCO)

Contents

The PriceBook contains insights on price, performance, and delivery metrics for key outsourced services such as IT Applications, IT Infrastructure, Finance & Accounting, Contact Center, and Business Consulting. It also includes drivers that impact the pricing of ITO and BPO services in onshore, offshore, and nearshore delivery geographies.

The price benchmarks are normalized to best-in-class, industry standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include:

  • Staffing mix
  • Offshore and nearshore ratios
  • Premiums based on underlying technology skills
  • Contemporary productivity commitments
  • Efficiency ratios for infrastructure services
  • Language premiums for voice-based services

Membership(s)

Available only to Strategic Outsourcing & Vendor Management members

For information on membership, please contact us

 

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