Industry Insights – Banking (Retail and Commercial)

14 Dec 2018
by H. Karthik, Salil Dani, Namita Dahiya, Samyak Mittal, Sauban Nafees

The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors.

This document is the second in our series of such enterprise-specific reports and is focused on banking (retail and commercial). The report reflects the benchmarks and trends specific to all the leading North America- and Europe-based banking majors as well as leading service providers in this sector. This report will be useful for banking firms, their GICs, as well as service providers as part of their ongoing initiatives to assess sector-specific benchmarks and insights.

SCOPE AND REPORT CONTENTS

  • Key drivers of global sourcing adoption in banking
  • Global sourcing maturity across key functions – these include banking operations, IT-ADM & infrastructure, corporate functions (F&A and human resources), knowledge services (analytics and risk), and digital services (mobility, automation, social, cloud, and cybersecurity)
  • Offshore penetration across key functions – banking operations, IT services (ADM and infrastructure), corporate functions, and knowledge services (analytics and risk)
  • Sourcing mix and variations across key functions – banking operations, IT services (ADM and infrastructure), corporate functions, and knowledge services (analytics and risk)
  • Leading locations leveraged for service delivery
  • Key trends for global sourcing in banking

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