Enterprise QA Services PEAK Matrix™ Assessment 2018: Quality Assurance to Brand Assurance: AI Driving the Evolution

30 May 2018
by Yugal Joshi, Siddharth Muzumdar, Chirajeet Sengupta, Alisha Mittal

The QA landscape has been evolving over the past decade and there is a clear shift from independent testing of applications to a more holistic brand assurance of business processes and outcomes. Even as enterprises adopt Agile and DevOps and continue their journey of integrated testing, service providers are strengthening their capabilities to deliver end-to-end QA orchestration to their clients. Providers are also investing in Artificial Intelligence (AI) and Machine Learning (ML) to expand their test automation suite of tools and IP, and even include performance and security testing into the continuous delivery model, thus enabling brand assurance for their clients’ business.

In this research, we present the assessment and detailed profiles of 23 IT service providers featured on the QA services PEAK Matrix. Each service provider profile presents a comprehensive picture of its service suite, scale of operations, and domain investments. The assessment is based on Everest Group’s annual RFI process for the calendar year 2018, interaction with leading QA service providers (including pure-play testing providers), client reference checks, and analysis of the QA services market. This report will cover the following:

  • Enterprise QA services market trends
  • Imperatives for enterprises and service providers
  • PEAK Matrix assessment of enterprise QA services providers
  • Profiles of 23 enterprise QA service providers

Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report.

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