Services Procurement – Service Provider Landscape with PEAK Matrix™ Assessment 2018

13 Dec 2018
by Arkadev Basak, Vishal Gupta, Ankaj Mohindroo, Krishna Charan

While temporary labor still constitutes a major chunk of the MSP managed spend, services procurement has managed to garner a significant share in the past few years. The share of services procurement in the total spend managed by MSPs is increasing steadily. As MSP market matures, more and more buyers are entrusting MSPs to manage the spend categories beyond just the traditional temporary labor management. This is a good sign for MSPs, as this provides new avenues for growth. Conversely, this also poses a threat to providers that fail to make suitable investments to diversify their offerings as buyers look to channel more of their contingent spend under management to MSPs. This includes specialized offerings for different categories of contingent spend and integration of specific technology modules for managing freelancers / services procurement with mainstream VMS products, etc.

In this research, we analyze the services procurement service provider landscape across the following dimensions:

  • Services procurement PEAK Matrix for 2018
  • Service provider delivery capability assessment

The report analyses the performance of various service providers in services procurement and includes:

  • Services procurement PEAK Matrix for 2018
    • Everest Group classified 14 services procurement service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: Allegis Global Solutions, ManpowerGroup Solutions TAPFIN, and Pontoon
      • Major Contenders: AgileOne, Geometric Results, Inc., Guidant Global, Hays, KellyOCG, PRO Unlimited, Randstad Sourceright, and ZeroChaos
      • Aspirants: Brainnet, HCMWorks, and Volt Consulting Group
  • Everest Group analysis of service providers
    • The overall services procurement capability of service providers was assessed by evaluating them along six dimensions – market adoption, portfolio mix, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


Managed Service Provider (MSP)


Page Count: 37