Managed Service Provider (MSP) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

24 Sep 2018
by Arkadev Basak, Vishal Gupta

The global Managed Service Provider (MSP) market is undergoing tremendous change owing to buyer requirements for more strategic solutions. In additional to the traditional temporary labor, buyers are increasingly relying on their service providers to manage additional types of labor including services procurement/SOW, independent contractor (IC), and permanent labor. In order to service these additional requirements of buyers, service providers are continuously investing to expand their capabilities in these new areas. They are gradually increasing their technology leverage in analytics, SOW management, and IC management areas to optimize the contingent workforce programs of their clients. The leaders in the MSP space have developed a unique vision for their clients and themselves to act as a differentiator going forward.

In this research, we analyze the global MSP market across the following dimensions:

  • Global MSP market and service provider landscape overview
  • MSP PEAK Matrix 2018
  • Everest Group assessment of MSP service providers

Some of the findings of this report are:

  • Everest Group classified 20 MSP service providers on the Everest Group PEAK Matrix into the three categories of Leaders, Major Contenders, and Aspirants. The 2018 MSP PEAK Matrix positioning is as follows:
    • Leaders: Allegis Global Solutions, Geometric Results, Guidant Global, Inc., KellyOCG, ManpowerGroup Solutions TAPFIN, and Randstad Sourceright
    • Major Contenders: AgileOne, AMN Healthcare, Broadleaf Results, Hays Talent Solutions, HCMWorks, Pontoon, PRO Unlimited, Volt Consulting Group, Yoh, and ZeroChaos
    • Aspirants: Brainnet, Capita Resourcing, Cross Country Healthcare, and Fircroft
  • Based on the year-on-year movement of different service providers on the PEAK Matrix, Everest Group identified three service providers as the “2018 MSP Market Star Performers” – Geometric Results, Inc., Guidant Global, and KellyOCG


Managed Service Provider (MSP)


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