Analytics Business Process Services (BPS) – Service Provider Compendium 2018

25 Jul 2018
by Sharang Sharma

The analytics BPS service provider compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the analytics BPS market. The study provides a detailed five-page profile of each analytics BPS service provider assessed, which captures a comprehensive picture of their scale of operations, recent developments & investments, technology solutions, and delivery locations. The report also provides insights into the global analytics BPS service provider landscape. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities.

This compendium of profiles tracks 16 analytics BPS service providers including Accenture, Aegis, BRIDGEi2i, Capgemini, Cognizant, EXL, Genpact, IBM, Infosys, Intelenet, NTT Data, TCS, Tech Mahindra, Tiger Analytics, Wipro, and WNS.


Each service provider profile provides the following analytics BPS-specific details:

  • Analytics BPS scale of operations: This includes key analytics BPS leaders, analytics BPS service suite, analytics BPS FTEs, and recent developments
  • Global analytics BPS delivery locations: This includes detail of key delivery locations across the world
  • Analytics BPS client portfolio: This includes number of clients, major clients, and analytics BPS revenue split by geography and industry
  • Analytics BPS investments: This includes overview of the key investments made in building analytics BPS capabilities in the last few years
  • Detailed assessment of analytics BPS capabilities: This includes market success & delivery capability assessment and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 16 major analytics BPS service providers. While providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of analytics BPS will be able to assess the service providers with desired set of capabilities.


Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Finance & Accounting Outsourcing

Healthcare & Life Sciences Business Process Outsourcing

Human Resources Outsourcing (HRO)

Insurance - Business Process Outsourcing (BPO)

Managed Service Provider

Procurement Outsourcing

Recruitment Process Outsourcing (RPO)


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