Factbook and Primer | Genpact

4 Dec 2018

This Factbook and Primer is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us

The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research offers analysis to aid strategic decision making for both service providers and enterprises in this ever-changing marketplace. These reports provide a holistic and integrated fact-based view of leading service providers across many dimensions.


In this research, we analyze the leading service providers across the following parameters:

  • Executive Summary: summary of the service provider’s history, performance, and strategy over the years
  • Background: overview of the service provider’s evolution covering its establishment, financial performance, acquisitions, and talent management
  • Portfolio mix: details of service provider’s revenue performance across various parameters including revenue mix by services, delivery centers, geography, and verticals
  • Key business segments: details of service provider’s performance and business plans to achieve its goals and sustain position in the industry
  • Growth opportunities: assessment of future opportunities for the company to grow its business further
  • Investment in digital services: details of service provider’s investment in the digital services to remain competitive in the industry
  • Appendix: covers service provider’s history of developments across various parameters


In addition to leveraging our research expertise of over 25 years, the factbook and primers are based on the following sources of information:

  • PEAK Matrix™ reports
  • Proprietary databases
  • Company filings

Page Count: 36