Workplace Services – Market Trends and PEAK Matrix™ Assessment: “End Users are no Less than Customers!”

13 Jul 2017
by Ashwin Venkatesan, Bharath Reddy, Chirajeet Sengupta, Mukesh Ranjan, Yugal Joshi

As focus on user experience within workplace services continues to rise, “digital workplace” is coming into common parlance. However, there is significant market confusion as to what a digital workplace truly stands for and what defines it. The workplace services market needs to eventually move towards the “third-generation,” where the choice and experience of individual users becomes the core consideration and the workplace service architecture is designed in-line with it.

In this research, we present the assessment and detailed profiles of 23 IT service providers featured on the PEAK Matrix for workplace services. Each service provider profile gives a comprehensive picture of their workplace services vision, scale & nature of operations, and domain investments.

Scope of the analysis

This research also provides fact-based trends impacting the workplace services market and provides an assessment of the following IT service providers / system integrators who are associated with workplace services.

The report covers the following IT service providers: Accenture, Atos, Capgemini, CGI, Cognizant, CompuCom, CSC, Fujitsu, Genpact, HCL Technologies, Hewlett Packard Enterprise, Hexaware, IBM, Infosys, Microland, Mphasis, NTT DATA, Syntel, TCS, Tech Mahindra, Unisys, Wipro, and Zensar.


Each profile covers the following aspects for the featured service providers:

  • General overview of the provider’s workplace services business – scale, overall focus, and extent of adoption of the provider’s workplace services across enterprise segments and geographies
  • Overview of the provider’s workplace services business – overall portfolio of services and relative focus across service lines
  • Assessment of the provider’s workplace services delivery capability, domain investments, key solutions, and key partnerships
  • Strategic focus areas and market success for workplace service areas

Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report.


Cloud & Infrastructure Services


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