Recruitment Process Outsourcing – Service Provider Landscape with PEAK Matrix™ Assessment 2017

31 Mar 2017
by Vishal Gupta

The global RPO market witnessed good traction in 2016. Markets across the globe sustained their last year growths. The year 2016 has seen a few mega-sized deals being signed as well as significant activity in the mid- market space. As the market is becoming more competitive, service providers are investing heavily in strengthening their capabilities in different geographies, industries, and recruitment technology.

In this research, we analyze the RPO service provider landscape across various dimensions:

  • RPO service provider landscape overview
  • RPO PEAK Matrix and Star Performers for 2017
  • Service provider delivery capability assessment

The scope of analysis includes:

  • Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 2,000 multi-process RPO deals signed as of 2016, with a minimum of four or more recruitment processes, 3,000 or more buyer employees, and a minimum contract term of one year
  • Coverage across 22 RPO service providers, namely ADP RPO, Agile-1, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Capita Resourcing, Cielo, Futurestep, Hays, Hudson RPO, IBM Kenexa, KellyOCG, ManpowerGroup Solutions, PeopleScout, Pontoon, Randstad Sourceright, Recruit Career, Resource Solutions, Seven Step RPO, WilsonHCG, Yocto, and Yoh
  • Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their RPO engagements


The report analyses the performance of various service providers in RPO along six dimensions and includes the following:

  • RPO PEAK Matrix and Star Performers for 2017
    • Everest Group classified 22 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: Alexander Mann Solutions, Allegis Global Solutions, Cielo, IBM Kenexa, ManpowerGroup Solutions, and Randstad Sourceright
      • Major Contenders: ADP RPO, AMN Healthcare, Capita Resourcing, Futurestep, Hays, Hudson RPO, KellyOCG, Resource Solutions, PeopleScout, Pontoon Solutions, Seven Step RPO, and WilsonHCG
      • Aspirants: Agile-1, Recruit Career, Yocto, and Yoh
  • Based on the YOY movement of different service providers on the PEAK Matrix, Everest Group identified six service providers as the “2017 RPO Market Star Performers” – Alexander Mann Solutions, Allegis Global Solutions, Seven Step RPO, WilsonHCG and Yocto
  • Everest Group analysis on service providers
    • The overall RPO capability of service providers was assessed by evaluating them along six dimensions – market success, scale, scope, technology & innovation, delivery footprint, and buyer satisfaction

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.

Membership (s)

Recruitment Process Outsourcing


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