Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix™ Assessment 2016 – Europe

16 Jan 2017
by Priyanka Mitra

The MSP market in Europe grew by annualized rate of 16% in 2015. Apart from the relatively larger and more mature markets of Western Europe, increased interest was witnessed from buyers in the emerging markets of the Nordics and Eastern Europe, primarily through their inclusion in multi-country deals. This increased activity, combined with the broadening of the market, has led to increased competitive activity in this region.

In this research, we analyze the MSP service provider landscape across various dimensions:

  • MSP Europe service provider landscape overview
  • MSP Europe PEAK Matrix
  • Service provider delivery capability assessment


Everest Group defines MSP deals as ones that satisfy the following key characteristics:

  • A minimum of four core processes are included
  • A minimum contract term of one year
  • Scope of hires includes temporary/contingent hires, SoW consultants1, and independent contractors

Coverage across 13 MSP service providers, namely Alexander Mann Solutions, Allegis Global Solutions, Capita Resourcing, Geometric Results, Inc., Hays, Hudson RPO, Impellam Group, KellyOCG, ManpowerGroup Solutions TAPFIN, Pontoon, Pro Unlimited, RandstadSourceright, and ZeroChaos.


The report analyses the performance of various service providers in MSP along multiple dimensions and includes the following:

  • MSP Europe PEAK Matrix 2016
    • Everest Group classified 13 MSP service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: Hays, KellyOCG, ManpowerGroup Solutions TAPFIN, and RandstadSourceright
      • Major Contenders:, Allegis Global Solutions, Capita Resourcing, Geometric Results Inc., Impellam Group, Pontoon, Pro Unlimited, and ZeroChaos
      • Aspirants: Alexander Mann Solutions and Hudson RPO
  • Everest Group analysis on service providers
    • The overall MSP capability of service providers was assessed by evaluating them along multiple dimensions – market success, scale, scope, technology & innovation, and delivery footprint

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


Managed Service Provider


Page Count: 37