Banking BPO – Service Provider Profile Compendium 2018

9 Aug 2018
by Manu Aggarwal, Akanksha Pathak, Harshita Saaran

The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Capgemini, Cognizant, Concentrix, Conduent, EXL, Firstsource, Genpact, HCL Technologies, Infosys, Intelenet, NIIT Technologies, NTT Data, Sutherland Global Services, TCS, Tech Mahindra, Wipro, and WNS. Each profile captures a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, risk management & regulatory reporting support, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global banking BPO service provider landscape.


Each service provider profile captures the following banking BPO-specific details:

  • Service suite and scale of operations: includes key leaders, service suite, FTEs, revenue, and recent developments
  • Delivery locations: covers city-level details of key delivery locations across the world
  • Capabilities and clients: includes major engagements, revenue split by geography, FTE split by process coverage & location, and the number of contracts by buyer size
  • Technology solutions: presents brief profiles of key technology solutions
  • Risk management & regulatory reporting: profiles the providers’ risk management & regulatory reporting capabilities
  • Everest Group assessment: includes the position of the service provider on the Everest Group PEAK Matrix, undertakes market share & delivery capability assessment, and includes overall remarks on the capabilities of service providers

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 17 major banking BPO service providers. Specifically, the report allows for comparison of service providers based on their areas of strength and development. It helps current and potential buyers of banking BPO services to assess service providers on the capabilities that they desire.

Membership (s)

Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)


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