Life Sciences IT Application Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017

31 May 2017
by Abhishek Singh, Jimit Arora, Nitish Mittal

The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media platforms, “anytime-anywhere” information access, and self-service channels). This combination of disruptive and legacy factors has driven HLS firms to adopt new technologies, while also revamping their existing systems, processes, and interfaces.

As the technology mandate for HLS enterprises evolves, so do their relationships with IT service providers. This, in turn, is driving the need for relevant research and market intelligence on demand and supply trends in HLS IT services across the three major market segments – payer, provider, and life sciences. Everest Group’s HLS IT research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to IT services in the healthcare and life sciences vertical.

In this report, we analyze the capabilities of 22 IT application service providers specific to the global life sciences sector. These service providers are mapped on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to a provider’s capability and market success. We focus on:

  • IT application services market trends in life sciences
  • The landscape of service providers for life sciences IT application services
  • An assessment of the service providers on several capabilities- and markt success-related dimensions
  • Implications for life sciences IT application buyers and service providers

Service providers covered: Accenture, Atos, Capgemini, CGI, Cognizant, DXC Technology, EPAM, Fujitsu, HCL Technologies, HighPoint Solutions, Hexaware, IBM, Indegene, Infosys, Larsen & Toubro Infotech (LTI), Syntel, TCS, Tech Mahindra, Unisys, VirtusaPolaris, and Wipro

Scope of the analysis

  • Industry: Life sciences (pharmaceuticals, medical devices, biotechnology, and other life sciences)
  • Services: Multi-year and annuity-based application services
  • Geography: Global
  • Sourcing model: Third-party ITS transactions; excludes shared services or Global In-house Centers (GICs)


This report is structured across three key sections, each containing insights into the life sciences IT application service provider landscape:

  • Executive summary
    • Summary of key messages
    • Key takeaway: Buyer feedback for service providers
    • Implications for key stakeholders
  • Life sciences IT application market trends
  • Performance | Experience | Ability | Knowledge (PEAK) Matrix for life sciences IT application services
    • Mapping of life sciences IT application service providers on the Everest Group PEAK Matrix
      • Analysis of individual service provider capabilities in the life sciences IT application services space along the following dimensions:
        • Delivery capability:
          • Scale
          • Scope
          • Domain investments and innovation
          • Delivery footprint
          • Buyer satisfaction
        • Market success
    • Commentary on the specific characteristics of the PEAK Matrix clusters (Leaders, Major Contenders, and Aspirants)
  • Profiles of life sciences IT application service providers covering the following aspects:
    • General overview of the provider’s life sciences IT application services business – scale, overall focus, and extent of adoption of the provider’s life sciences IT application services business across enterprise segments and geographies
    • Overview of the provider’s life sciences IT application services business – overall portfolio of services and relative focus across service lines
    • Assessment of the provider’s life sciences IT application services delivery capability, domain investments & innovation, key solutions, and key partnerships
    • Strategic focus areas and market success for life sciences IT application service areas

Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report.

Membership (s)

Healthcare & Lifesciences ITO


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