Capital Markets BPO – Service Provider Profile Compendium 2018

27 Dec 2017
by Rajesh Ranjan, Manu Aggarwal, Robin Jain, Arushi Diwan

The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the market. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of operations, technology solutions, risk management & regulatory reporting support, and delivery locations; along with Everest Group’s assessment of the provider. The compendium also sheds light on the global capital markets BPO service provider landscape. These 16 service providers include Avaloq, Broadridge, Capgemini, Cognizant, EXL, Genpact, HCL, Hexaware, Infosys, Mphasis, NIIT Technologies, Syntel, TCS, Tech Mahindra, Wipro, and WNS.


Each service provider profile captures the following capital markets BPO-specific details:
  • Service suite and scale of operations: Includes key leaders, service suite, FTEs, revenue, and recent developments
  • Delivery locations: Includes city-level details of key delivery locations across the world
  • Capabilities and clients: Includes major engagements, revenue split by geography, FTE split by process coverage & location, and number of contracts by buyer size
  • Technology solutions: Includes brief profiles of key technology solutions
  • Risk management & regulatory reporting: Profiles providers’ risk management & regulatory reporting capabilities
  • Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the major L&P insurance BPO service providers. Specifically, the report allows for comparison of the service providers based on their areas of strengths and developments. It helps current and potential buyers of L&P insurance BPO services assess the service providers on the capabilities that they desire.


Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)


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