Recruitment Process Outsourcing – Service Provider Landscape with PEAK Matrix™ Assessment 2016 – Latin America

9 Dec 2016
by Vishal Gupta

The RPO market in Latin America grew by 28% in 2015, led by a large number of single-country deals. Apart from the relatively bigger markets of Brazil and Mexico, increased interest was witnessed from buyers in the emerging markets of Colombia, Peru, and Costa Rica, primarily through single-country RPO activity. This increased activity, combined with the broadening of the market, has led to increased competitive action in this region.

In this research, we analyze the RPO service provider landscape across various dimensions:

  • RPO service provider landscape overview
  • RPO PEAK Matrix
  • Service provider delivery capability assessment


  • Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 2,000 multi-process RPO deals signed as of 2015, with a minimum of four or more recruitment processes, 3,000 or more buyer employees, and a minimum contract term of one year
  • Coverage across 15 RPO service providers, namely ADP RPO, Alexander Mann Solutions, Allegis Global Solutions, Cielo, Futurestep, Hudson RPO, IBM Kenexa, KellyOCG, ManpowerGroup Solutions, PeopleScout, Randstad Sourceright, Seven Step RPO, WilsonHCG, Yocto, and Yoh


The report analyses the performance of various service providers in RPO along multiple dimensions and includes the following:

  • RPO Latin America PEAK Matrix 2016
    • Everest Group classified 15 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: IBM Kenexa and ManpowerGroup Solutions
      • Major Contenders: ADP RPO, Alexander Mann Solutions, Allegis Global Solutions, Cielo, Futurestep, Hudson RPO, PeopleScout, Randstad Sourceright Seven Step RPO, and WilsonHCG
      • Aspirants: KellyOCG, Yocto, and Yoh
  • Everest Group analysis on service providers
    • The overall RPO capability of service providers was assessed by evaluating them along multiple dimensions – market success, scale, scope, technology & innovation, and delivery footprint

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


Recruitment Process Outsourcing


Page Count: 38