IT Services Delivery from Latin America (LATAM)

22 Jun 2016
by Anurag Srivastava, Prashray Kala


Latin America has emerged as a leading location for global Information Technology (IT) services delivery. Geographic proximity to the Unites States, time zone similarities, close cultural ties, availability of highly-qualified computer literate talent, and favorable business environment are some of the key factors driving the growth of IT outsourcing industry in this geography. Leading global enterprises and service providers have set up their delivery centers at multiple locations in the region and are leveraging them to deliver complex IT services.

In this report, we analyze Latin America as a destination for delivery of nearshore/offshore IT services. This report provides in-depth assessment of the ten key cities in the region, focusing on labor pool, operating cost, market activity, and risk analysis. The report will assist buyers and service providers understand the opportunity and challenges offered by Latin America for delivery of IT services.


Scope and methodology

  • The focus of this report is nearshore/offshore IT services delivery from Latin American locations across in-house centers and third-party service providers
  • The report includes analysis of ten key cities in Latin America: Santiago, San Jose, Monterrey, Guadalajara, Montevideo, Bogota, Buenos Aires, Sao Paulo, Belo Horizonte, and Curitiba
  • Key dimensions of analysis include – talent pool, operating cost, market activity, and risk analysis
  • The report leverages multiple sources of information – Everest Group’s proprietary databases (global in-house centers, service providers, market activity, cost, and labor pool), extensive advisory experience in supporting clients with location optimization decisions, and inputs from global services stakeholders and industry experts



The report provides detailed data and analysis of the global IT services delivery landscape in Latin America and is structured along the following sections:

  • Summary and implications for buyers and service providers
  • Market overview of the offshore IT service delivery industry
  • Assessment of key cities on parameters such as talent pool, market activity, operating cost, and risk
  • Relative attractiveness of locations and associated trade-offs

Page Count: 47