Global In-house Center (GIC) Landscape Annual Report 2016 – A Million FTE Strong and Growing!

31 Mar 2016
by Rohitashwa Aggarwal, Sakshi Garg, Shivani Mudgil


Background and Context

The global sourcing market continued to evolve and grow rapidly in 2015 to cross US$160 billion mark. While buyers leveraged different sourcing models as per their objectives and requirements, the GIC model continued to be an integral component of this evolution.

The success of the GIC model in India and Philippines led buyers to explore its application in other locations. While both these countries continue to lead GIC activity, companies also established GICs in other parts of Asia, Central & Eastern Europe (CEE), Latin America, and Middle East & Africa (MEA). The CEE region is becoming a preferred delivery location for GICs.

Besides the geographic diversification, the GIC market also expanded across verticals and functions.

 Distribution of GICs


This research leverages Everest Group’s proprietary GIC database, the industry’s most comprehensive database on GICs. The analysis is based on GICs providing offshore delivery of global services and excludes shared service centers that serve domestic operations.

  • Data from the GIC database and Everest Group’s experience in the GIC segment has been supplemented by interactions with people in GICs on key themes of the study
  • This report is relevant to a broad set of stakeholders – buyers/parent organizations, service providers, GICs, and industry influencers (investors, industry bodies, etc.)


This report provides an in-depth analysis of the GIC landscape and trends. It covers market size, growth, and distribution of GICs by buyer portfolio, scale, functions supported, and offshore delivery locations.

The research also provides an overview of the trends witnessed in the overall GIC landscape in 2015. This has been compared with the GIC activity for the previous two years, to bring forth key areas of differences.

It also analyzes the GIC market across key offshore delivery locations, industry verticals, and functions:

  • The location section covers GIC activity across India, Rest of Asia, CEE, Latin America, and MEA. The subsection focuses on activity in the established as well as emerging delivery locations covering the GIC market size, number of new setups, and key cities in these locations
  • The industry and function section analyzes the GIC market across key industry verticals (banking, financial services, and insurance; energy and utilities; healthcare; manufacturing, distribution, and retail; technology; and telecom) and functions (business process – finance and accounting, human resource, supply chain, industry-specific processes, analytics, and customer care; information technology – application development & maintenance and infrastructure; and research & development / engineering)

The study concludes with an assessment of the best practices for GICs to leverage start-ups to drive innovation agenda for the parent enterprise.


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