Mobility Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016: A New Paradigm

11 Nov 2016
by Aaditya Jain, Archit Mishra, Jimit Arora, Ronak Doshi

As mobile technologies continue to evolve, mobile banking has evolved from one of the “nice-to-have” to “must-have” needs for banks and consumers globally. Accessing basic banking services, such as payments, account access, fund transfers, and customer support, through mobile has become mainstream. This has opened a new playing field for banks that are facing stiff competition from niche FinTech start-ups.

Driven by the digital wave, mobility has witnessed significant adoption across different lines of business and functions in banking. Stricter regulatory norms, the race to provide personalized experience, the pressure to contain costs, and the threat from emerging start-ups have fuelled investments in mobility services in banking. Banks are investing in mobile technologies not just to stay ahead of the competition by providing a differentiated customer experience, but also to gain from increased efficiencies by adopting mobility in day-to-day operations.

Responding to enterprise priorities, service providers are rapidly ramping up their mobility services portfolio. They have invested in acquiring new capabilities, realigning their workforce, and developing contextualized solutions to help enterprises in their mobility journey.

In this research, we analyze the capabilities of 21 leading technology service providers specific to mobility in the global banking sector. These providers were mapped on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to each provider’s capability and market success. In this report, we focus on:

  • State of the mobility services market in banking
  • Landscape of service providers for mobility in banking
  • Assessment of service providers on a number of capability-related dimensions
  • Characteristics of Leaders, Major Contenders, and Aspirants on the Everest Group mobility in banking PEAK Matrix
  • Implications for buyers and service providers


  • Market trends and activity for mobility services in banking
  • Mobility services in banking PEAK Matrix characteristics
  • Mobility services in banking service provider characteristics


This report analyzes 21 leading technology service providers. The analysis includes:

  • Trends in mobility services in banking and their implications for key stakeholders
  • Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for mobility services in banking
  • PEAK Matrix characteristics of mobility services in banking
  • Detailed one page profile of each service provider positioned on the PEAK Matrix

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


Banking, Financial Services & Insurance (BFSI) - Information Technology Outsourcing (ITO)


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