PricePoint™ Q4 2014 Points to Consider in the Pricing of Outsourcing Services

6 May 2015
by Ricky Sundrani



PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.

Trend in blended FTE price


PricePoint Q4 2014 includes the following:

  • Assessment of pricing drivers in ITO and BPO, including:
    • Buy-side dynamics
    • Supply-side dynamics
    • Key macroeconomic factors
    • Overall impact of the drivers on pricing in Q4 2014
    • Pricing outlook for Q1 2015
  • Featured research
    • Backup storage solutions

Resource Utilization


This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:

  • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
  • Supply-side drivers including resource utilization, support costs, and service provider financial performance
  • Macroeconomic factors including operating cost inflation and foreign exchange rates

The report also contains the aggregated impact of these drivers on pricing in Q4 2014 and the outlook for Q1 2015.

The featured research section includes:

  • Typical catalogue of backup services, prevalent pricing models for backup, and indicative pricing for various backup solutions
  • Assessment of tradeoff between backup objectives and TCO (total cost of ownership) for two sample scenarios

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