Recruitment Process Outsourcing – Service Provider Landscape with PEAK Matrix™ Assessment 2015

8 Oct 2015
by Rajesh Ranjan, Vishal Gupta



The RPO market grew at 13% in 2014, on back of robust new deal activity. However, there was significant regional variation in growth. An interesting trend was witnessed around single-country deals. Continental Europe and Asia Pacific, traditionally included in a multi-country constructs, saw a large number of single-country RPO deals. This reflects the growing importance of these emerging RPO markets.

In this research, we analyze the RPO service provider landscape across various dimensions:

  • RPO service provider landscape overview
  • RPO PEAK Matrix and Star Performers for 2015
  • Service provider delivery capability assessment
  • Emerging service provider trends

Star performers


  • Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
  • Over 1,500 multi-process RPO deals signed as of 2014, with a minimum of four or more recruitment processes, 3,000 or more buyer employees, and a minimum contract term of one year
  • Coverage across 21 RPO service providers, namely Accenture, ADP RPO, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, AON Hewitt, Capita Resourcing, Cielo, Futurestep, Hays, IBM Kenexa, KellyOCG, ManpowerGroup, Neeyamo, PeopleScout, PeopleStrong, Randstad Sourceright, Resource Solutions, Seven Step RPO, WilsonHCG, and Yoh
  • Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their RPO engagements

Share distribution


The report analyses the performance of various service providers in RPO along six dimensions and includes the following:

  • RPO PEAK Matrix and Star Performers for 2015
    • Everest Group classified 21 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into
      • Leaders: ADP RPO, Alexander Mann Solutions, Cielo, IBM Kenexa, ManpowerGroup, and Randstad Sourceright
      • Major Contenders: Accenture, Allegis Global Solutions, AMN Healthcare, AON Hewitt, Futurestep, Hays, KellyOCG, Neeyamo, PeopleScout, PeopleStrong, Resource Solutions, Seven Step RPO, and WilsonHCG
      • Aspirants: Capita Resourcing and Yoh
  • Based on YOY movement of different service providers on the PEAK Matrix, Everest Group identified seven service providers as the “2015 RPO Market Star Performers” – Futurestep, IBM Kenexa, KellyOCG, Neeyamo, Randstad Sourceright, Seven Step RPO, and WilsonHCG
  • Everest Group analysis on service providers
    • The overall RPO capability of service providers was assessed by evaluating them along six dimensions – market success, scale, scope, technology & innovation, delivery footprint, and buyer satisfaction
  • RPO market share analysis
    • The competitive landscape remains intense, where ManpowerGroup and Randstad Sourceright have the largest number of RPO clients

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


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