Global Locations Annual Report 2015: Resurgence of Activity Amidst Evolving Propositions

11 Nov 2015
by Anurag Srivastava



The global services locations landscape is showing a resurgence of activity in 2015 as macroeconomic pressures have eased in North America and some parts of Europe. While new center set-up activity in the year is likely to eclipse that in the preceding years, this growth is spread across relatively unexplored destinations and “next-wave” locations.

This is against the backdrop of the fundamental value propositions of supply locations evolving due to multiple forces at play (macroeconomic, geopolitical, regulatory, currency exchange rates, and incentives).

The Global Locations Annual Report 2015 is a unique and comprehensive guide to understanding the nuances of the global services locations landscape and interpreting locations-related developments and trends in order to frame locations strategy. It presents insights into the size and growth of the global services market, global services exports by regions & country, update of locations activity by region & country, and trends affecting global locations (changes in investment environment and exposure to various risks). It also provides industry-leading comparison and analysis of key movements in maturity, arbitrage, and potential of global delivery locations (cities) through our unique MAP MatrixTM analysis.


The report contains four key sections:

  • Global services market
    • Update of the of the size and growth of the global services exports market by both revenue and headcount
    • Delivery locations landscape by revenue and headcount
    • Leading delivery locations by region (e.g., Asia Pacific, Nearshore Europe, Latin America, and Africa & Middle East)
  • Locations activity
    • Update of locations activity in 2014 and H1 2015, by region
    • Key trends in locations activity (e.g., functions supported, mix of tier-1 and tier-2/3 cities, break-up of activity by GICs & service providers, and onshore)
  • Maturity | Arbitrage | Potential (MAP) MatrixTM: Objective, data-driven, and comparative assessment of locations specific to a market segment (function and process)
    • Information Technology – Application Development and Maintenance (IT-ADM)
    • Contact center (English language)
    • Transactional Business Process Services (BPS)
    • Complex / judgment-intensive BPS
    • Bilingual (Spanish and English language) BPS
    • Multi-lingual (European languages) BPS
    • Knowledge services
  • Outlook on locations for each of the above categories
  • Risk watch
    • Risk dashboard – Risk ratings across parameters such as quality of infrastructure, safety & security, geopolitical, and macroeconomic environment for 49 leading (offshore and nearshore) delivery locations across the world
    • Updates on key changes in risk profiles for delivery locations across the world (e.g., Egypt moving towards stability, lower inflationary pressures in India, legislation changes in Brazil, and geopolitical crisis in Ukraine)

The report also provides data tables with details of new centers that were set up in 2014 and H1 2015 for global services delivery.


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