Global In-house Center (GIC) Landscape Annual Report 2015

26 Mar 2015
by Ritika Dhingra, Rohitashwa Aggarwal, Sakshi Garg


Background and Context

The global sourcing market witnessed rapid growth in 2014 and reached ~US$150 billion. While the buyers leveraged various sourcing models to meet their sourcing objectives, the in-house model continued to be an integral component of this evolution.

The success of the Global in-house Center (GIC) model in India and Philippines has led buyers to explore other locations. While both these countries continue to lead the GIC activity, companies also established GICs in other parts of Asia, Central and Eastern Europe (CEE), Latin America, and Middle East and Africa (MEA). Besides diversifying geographically, the GIC model has also been adopted across various verticals and functions.

Number of Leading GICs


This research leverages Everest Group’s proprietary GIC database, the industry’s most comprehensive database on GICs. The analysis is based on GICs providing offshore delivery of global services and excludes shared service centers that serve domestic operations.

  • Data from the GIC database and Everest Group’s experience in the GIC segment has been supplemented by interactions with people in GICs on key themes of the study
  • This report is relevant to a broad set of stakeholders – buyers/parent organizations, service providers, GICs, and industry influencers (investors, industry bodies, etc.)

Key Locations


This report provides an in-depth analysis of the GIC landscape and trends. It covers market size, growth, and distribution of GICs by buyer portfolio, scale, functions supported, and offshore delivery locations.

The research also provides an overview of the trends witnessed in the overall GIC landscape in 2014. This has been compared with the GIC activity in the last two years, to bring forth key areas of differences.

It also analyzes the GIC market across key offshore delivery locations, industry verticals, and functions:

  • The location section covers GIC activity across India, Rest of Asia, CEE, Latin America, and MEA. The subsection focuses on activity in the established as well as emerging delivery locations covering the GIC market size, number of new set-ups, and key cities in these locations
  • The industry and function section analyzes the GIC market across key industry verticals (banking, financial services, and insurance; energy and utilities; healthcare; manufacturing, distribution, and retail; technology; and telecom) and functions (business process – finance and accounting, human resource, supply chain, industry-specific processes, analytics, and customer care; information technology – application development & maintenance and infrastructure; and research & development / engineering)

The study concludes with an assessment of the hybrid sourcing constructs, including assisted/virtual GIC, Joint Venture (JV), and Build Operate Transfer (BOT).


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