IT Outsourcing in Life Sciences Industry – Service Provider Landscape with PEAK Matrix™ Assessment 2015

22 Jun 2015
by Abhishek Singh, Jimit Arora, Mayank Maria, Nitish Mittal



The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media platforms, and “anytime-anywhere” information access). This combination of disruptive and legacy factors has driven healthcare firms to adopt new technologies, while also revamping their existing systems, processes, and interfaces.

As the technology mandate for healthcare enterprises evolves, so do their relationships with IT service providers. This, in turn, is driving the need for relevant research and market intelligence on demand and supply trends in healthcare outsourcing across the three major market segments – payer, provider, and life sciences. Everest Group’s healthcare outsourcing research program addresses this market requirement by analyzing outsourcing trends and service provider capabilities specific to ITO in the healthcare vertical.

In this report, we analyze the capabilities of 20 leading ITO service providers specific to the global life sciences sector. These service providers are mapped on the Everest Group PEAK Matrix, which is a composite index of a range of distinct metrics related to a service provider’s capability and market success.

PEAK Matrix

Scope of the analysis

  • Industry: Life sciences (pharmaceuticals, biotechnology, and medical devices)
  • Services: Large (TCV >US$25 million), multi-year (>three years), and annuity-based application outsourcing
  • Geography: Global
  • Sourcing model: Third-party ITO transactions; excludes shared services or captives

Average Revenue


This report is structured across three key sections, each containing insights on the life sciences ITO service provider landscape, with a specific focus on large-sized contracts:

  • Life sciences ITO service provider landscape: Analysis of individual service provider capabilities in the life sciences ITO space along the following dimensions:
    • Delivery capability:
      • Scale
      • Scope
      • Domain investments
      • Delivery footprint
      • Innovation
      • Buyer satisfaction
    • Market success:
      • Transaction activity
  • 2015 Life sciences ITO PEAK Matrix and analysis of PEAK clusters:
    • Mapping of life sciences ITO service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix
    • Commentary on the specific characteristics of PEAK clusters (Leaders, Major Contenders, and Aspirants)
    • Commentary on the capabilities of each service provider:
      • Delivery capability characteristics (scale, scope, domain investments, delivery footprint, innovation, and buyer satisfaction)
      • Market success characteristics (transaction activity)
    • Upcoming service providers in the life sciences ITO space
  • Implications for key stakeholders: Implications of the market dynamics and identified life sciences ITO service provider landscape characteristics for key stakeholders:
    • Implications for service providers
    • Implications for buyers

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


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