Mobility Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Mobile Ready to “Mobile First”

24 Nov 2015
by Aaditya Jain, Archit Mishra, Jimit Arora, Ronak Doshi



Insurance firms are investing in mobility solutions to improve customer intimacy, contain cost, and empower the workforce to drive efficiencies and deliver better customer experience. The convergence of mobility technologies with other digital technologies such as advanced analytics, cybersecurity solutions, automation, cloud & open-source technologies, Internet of Things (IoT), and social media has made it possible for insurers to use technology creatively in a manner that solves real business problems beyond “managing the legacy environment”.

As the insurance industry is evolving with new business priorities, IT service providers are looking to capitalize on the mobility services opportunity by tailoring their offerings with next generation technologies, developing in-house solution frameworks/accelerators, collaborating with buyers to invest in innovation, set up labs and Centers of Excellence (CoEs) to demonstrate and evaluate proof-of-concepts, as well as form alliances with leading insurance-specific mobility product and platform vendors.

In this research, we analyze the capabilities of 12 leading technology service providers specific to mobility in the global insurance sector. These providers were mapped on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix, which is a composite index of a range of distinct metrics related to each provider’s capability and market success. In this report, we focus on:

  • Assessment of the service providers on a number of capability-related dimensions
  • Characteristics of Leaders, Major Contenders, and Aspirants on the Everest Group mobility services in insurance PEAK Matrix
  • Implications for insurance buyers and service providers

PEAK Matrix


  • Market trends and activity for mobility services in insurance
  • Mobility services in insurance PEAK Matrix characteristics
  • Mobility services in insurance service provider characteristics

 Mobility Services


This report analyzes 12 leading technology service providers. The analysis includes:

  • Trends in mobility services in insurance and their implications for key stakeholders
  • Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for mobility services in insurance
  • Mobility services in insurance PEAK Matrix characteristics
  • Detailed one page profile of each service provider positioned on the PEAK Matrix

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.


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