Practitioner Perspectives - Simen Munter and Pankajam Sridevi, ANZ Global Hubs Leadership Interview

24 Sep 2015
by Eric Simonson

Executive Summary

ANZ started on a Robotic Process Automation (RPA) journey in early 2015. Beginning the deployment in its Bengaluru global in-house center, it quickly ramped up across all four of its Global Hubs in Asia and Pacific. The program rapidly scaled to over 100 robots, with another 100 expected in the coming quarter, and nearly one thousand more in 2016.

A combination of factors led ANZ to pursue the program, ranging from minimizing staffing challenges due to seasonal variations to faster response times to increasing the quality of the work. After witnessing the strong start in the Global Hubs, ANZ businesses in various countries have also begun to adopt RPA.

Simen Munter and Pankajam Sridevi championed this initiative by seeking to empower the broader organization versus running a centrally-mandated program. This and other factors contributed to one of the fastest growing automation programs in the industry.

Everest Group interviewed Simen and Pankajam to learn more about the company’s automation journey, plus viewed demonstrations of automations hosted by teams in ANZ’s Bengaluru Global Hub.

In this edition of Everest Group’s Practitioner Perspectives, Simen and Pankajam share their insights and experience:

  • Motivations for establishing the RPA program
  • Approach to stimulating rapid adoption of automation through enabling the organization, thereby creating organizational pull
  • Impact to date from the program
  • Approaches that help generate quick impact, leading to better RoI

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