Infrastructure Outsourcing – Annual Report 2014: “The Future is Software”

12 Jun 2014
by Ashwin Venkatesan, Chirajeet Sengupta, Jimit Arora, Yugal Joshi



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The infrastructure services market is witnessing unprecedented disruptions. In addition to cloud services, software-defined models are creating ripples across stakeholders. Not many providers or enterprises understand the impact of these models meaningfully. The market is also challenged by a poor perception regarding service provider performance. To manage delivery risks, buyers are increasingly leveraging a Service Integration and Management (SIAM) provider. This allows buyers to continue with a “best of breed” strategy, without significant management overheads.

Everest Group’s annual research on infrastructure services provides fact-based perspectives on buyer adoption by geography, industry, and revenue size. It analyzes major trends that are shaping the infrastructure services market and the outlook for the next year. It also sizes the IT services market in terms of infrastructure services and consulting.

Scope of Consulting Services


  • IT service market size (split across applications, consulting, infrastructure service, geography, and industry verticals)
  • Market share of leading IT service providers in applications, consulting, and infrastructure service
  • IO buyer adoption trends across geography, industry verticals, and revenue size
  • Key trends shaping the IO market (software-defined models and SIAM)
  • Outlook for 2015

Market Size


This annual research deep dives into the infrastructure outsourcing landscape. It provides data-driven facts and perspectives on the overall market. The research covers IO adoption trends, demand drivers, and buyer expectations. The research analyses buyer challenges, trends shaping the market, and also provides an outlook for 2015 for the broader IT as well as IO market.

For example, the section on “AO Overview” analyses the following:

  • Deal trends (new vs. renewals)
  • Deal size and duration
  • Scope of services (e.g., application development, maintenance, and consulting)
  • Pricing trends
  • Delivery location

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