Global Locations Annual Report 2014: Expanding Frontiers and Maturation

4 Nov 2014
by Anurag Srivastava



The global sourcing locations landscape showed definite signs of recovery in 2014, after a slump in 2013. As the number of new centers being set up increased, buyers and service providers continued to explore uncharted territory for service delivery, while consolidating their positions in established locations.

The Global Locations Annual Report 2014 is a unique and comprehensive guide to understanding the nuances of the global services locations landscape and interpreting locations-related developments and trends in order to frame locations strategy. It presents insights into the size and growth of the global services market, global services exports by regions and country, update of locations activity by region and country, and trends affecting global locations (changes in investment environment and exposure to various risks). It also provides industry-leading comparison and analysis of key movements in maturity, arbitrage, and potential of global delivery locations (cities) through our unique MAP MatrixTM analysis.

Breakup of New Centers by Region


The report contains four key sections:

  • Global services market
    • Update of the of the size and growth of the global services exports market by both revenue and headcount
    • Delivery locations landscape by revenue and headcount
    • Leading delivery locations by region (e.g., APAC, Nearshore Europe, Latin America, and Middle East & Africa)
  • Locations activity
    • Update of locations activity in 2013 and H1 2014, by region
    • Key trends in locations activity (e.g., functions supported, mix of tier-1 & tier-2/3 cities, break-up of activity by GICs & service providers, and onshore locations)
  • Maturity | Arbitrage | Potential (MAP) MatrixTM: Objective, data-driven, and comparative assessment of locations specific to a market segment (function and process)
    • Information Technology – Application Development and Maintenance (IT-ADM)
    • Contact center (English language)
    • Transactional Business Process Services (BPS)
    • Complex / judgment-intensive BPS
    • Bilingual (Spanish and English language) BPS
    • Multi-lingual (European languages) BPS
    • Knowledge services
    • Outlook on locations for each of the above categories
  • Risk watch
    • Risk dashboard – Risk ratings across parameters such as quality of infrastructure, safety and security, geopolitical, and macroeconomic environment for 34 leading (offshore and nearshore) delivery locations across the world
    • Updates on key changes in risk profiles for delivery locations across the world (e.g., continued macroeconomic and fiscal concerns in Argentina and depreciation of currency in Brazil, Chile, and India)

MAP MatrixTM

The report also provides data tables with details on new centers set up in 2013 and H1 2014 for global services delivery.


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