Convergys to Acquire Stream

10 Jan 2014

Executive Summary

On January 7, 2014 Convergys announced its intention to acquire Stream International, bringing together two of the larger US-based providers to create the second largest CCO services provider on a global basis, with a combined revenue topping the $3billion mark. Convergys acquisition of Stream appears to be driven by the objective of scale enhancement, but some of other CCO mergers in the past year and a half generating widespread interest had a different set of objectives such as capability enhancement and delivery footprint expansion. While the deal has ensured top line growth, Everest Group believes Convergys will need to target a differentiated client value proposition to ensure bottom line growth.


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