Infrastructure Services – PEAK Matrix™ Assessment and Profile Compendium 2013

31 Dec 2013
by Ashwin Venkatesan, Chirajeet Sengupta, Jimit Arora, Yugal Joshi



The infrastructure services market place is witnessing growth challenges and is governed by a plethora of trends which govern the investments and strategy of service providers. Enterprise buyer behavior for infrastructure services is also undergoing significant transformation. Buyers are more open to experimenting with pricing models, engaging new service providers, and adopting next-generation technologies such as cloud computing. In a very competitive market place, service providers are strengthening their capabilities and aiming to increase their adoption footprint.

This Everest Group research provides a comprehensive assessment of leading IT service providers on their infrastructure services and provides insight into their scale of operations, scope of coverage across the infrastructure services spectrum, domain investments, delivery footprint, and market success.

In this report, we provide the assessment and detailed profiles of 27 IT service providers featured on Everest Group’s PEAK Matrix for enterprise infrastructure services. The Everest Group PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s capability and market success.

 Everest Group PEAK Matrix for European infrastructure services


This report provides an assessment of the following IT service providers who are involved in delivering enterprise infrastructure services: Accenture, Atos, Capgemini, CGI, Cognizant, CompuCom, CSC, Dell, Fujitsu, Genpact, HCL, Hexaware, HP, IBM, Infosys, L&T Infotech, Microland, Mindtree, MphasiS, NIIT Technologies, NTT DATA, Softtek, TCS, Tech Mahindra, T-Systems, Unisys, and Wipro.

In terms of the services landscape, the scope of this report covers service providers who focus on datacenter, middleware, end-user compute, helpdesk, and consulting services.


Each profile covers the following aspects for the featured service providers:

  • General overview of the provider’s infrastructure service business – scale of operations, overall focus, portfolio of infrastructure services, focus areas for the provider across enterprise infrastructure service areas, and adoption across enterprise segments and geographies
  • Assessment of the provider’s infrastructure services delivery capability
  • Snapshot of the provider’s infrastructure services-related domain investments, including proprietary solutions, partnerships, M&As, and assets
  • Examples of recent transactions related to IT infrastructure services
  • Leverage of low-cost delivery centers for IT infrastructure services

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