Poland is a leading destination in Central and Eastern Europe for global services delivery. It is classified as a mature location on Everest Group’s Market Vista Locations Maturity Heatmap. With its large and multi-lingual graduate pool, various government-sponsored investment incentives, and high-quality experienced talent pool, Poland offers an attractive proposition for organizations seeking a suitable destination to set up new delivery centers. The focus of companies setting up delivery centers is primarily on serving the Business Process (BP) segment, however, Information Technology (IT), Engineering Services (ES), and Research & Development (R&D) centers are also witnessing traction. At the same time, challenges related to eurozone recession may impact the nature and pace of global service delivery growth from this location.
Scope and methodology
The focus of this report is on the IT-BP services sector across in-house centers and third-party service providers in Poland
The report also includes a detailed analysis of the key cities in Poland: Warsaw, Krakow, Lodz, Wroclaw, and Katowice
The report leverages multiple sources of information – Everest Group’s proprietary databases (global in-house centers, service providers, market activity, cost, and labor pool), extensive advisory experience in supporting clients with location optimization decisions, and inputs from global services stakeholders and industry experts
Contents
The report provides detailed data and analysis on the IT-BP services landscape in Poland and is structured along the following sections:
Summary and implications for buyers and service providers
Country overview: macro-economic, political, and education system
The IT-BP services sector overview: market characteristics, market activity, enabling ecosystem, and government incentives
Assessment of key cities on parameters such as multi-lingual talent pool, cost, and market activity
Assessment of the operating environment and risks
Future outlook: perspectives on industry growth and arbitrage sustainability
Note: this report is from 2012. See our most recent R2R research report.
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