Global Locations Compass - Poland

14 Nov 2013
by Anurag Srivastava



Poland is a leading destination in Central and Eastern Europe for global services delivery. It is classified as a mature location on Everest Group’s Market Vista Locations Maturity Heatmap. With its large and multi-lingual graduate pool, various government-sponsored investment incentives, and high-quality experienced talent pool, Poland offers an attractive proposition for organizations seeking a suitable destination to set up new delivery centers. The focus of companies setting up delivery centers is primarily on serving the Business Process (BP) segment, however, Information Technology (IT), Engineering Services (ES), and Research & Development (R&D) centers are also witnessing traction. At the same time, challenges related to eurozone recession may impact the nature and pace of global service delivery growth from this location.

Comparison of market activity

Scope and methodology

  • The focus of this report is on the IT-BP services sector across in-house centers and third-party service providers in Poland
  • The report also includes a detailed analysis of the key cities in Poland: Warsaw, Krakow, Lodz, Wroclaw, and Katowice
  • The report leverages multiple sources of information – Everest Group’s proprietary databases (global in-house centers, service providers, market activity, cost, and labor pool), extensive advisory experience in supporting clients with location optimization decisions, and inputs from global services stakeholders and industry experts

Poland global sourcing industry - future outlook


The report provides detailed data and analysis on the IT-BP services landscape in Poland and is structured along the following sections:

  • Summary and implications for buyers and service providers
  • Country overview: macro-economic, political, and education system
  • The IT-BP services sector overview: market characteristics, market activity, enabling ecosystem, and government incentives
  • Assessment of key cities on parameters such as multi-lingual talent pool, cost, and market activity
  • Assessment of the operating environment and risks
  • Future outlook: perspectives on industry growth and arbitrage sustainability

Page Count: 66