Banking BPO Service Provider Profile Compendium 2013

16 Dec 2013
by Rajesh Ranjan



The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the BFSI BPO market. Each five or six page service provider profile shows a comprehensive picture of the provider’s service suite, scale of operations, technology solutions, and delivery locations, along with Everest Group’s assessment of the provider. The report also sheds insights into the global banking BPO service provider landscape.

This compendium of profiles tracks 17 banking BPO service providers including Cognizant, CSC, Dell, EXL, Genpact, HCL, iGATE, Infosys, MphasiS, Serco, Sutherland Global Services, Syntel, TCS, Tech Mahindra, Wipro, WNS, and Xerox.

Competitive position and assessment


Each service provider profile covers the following banking BPO-specific details:

  • Service suite and scale of operations: Includes key leaders, suite of services, FTEs, revenue, and recent developments
  • Location landscape: Includes city-level detail of key delivery locations across the world
  • Capabilities and clients: Includes major banking BPO engagements, revenue split by geography, and FTE split by line of business and location
  • Technology solutions / tools: Includes brief profiles of key technology solutions in the banking BPO space
  • Everest Group assessment: Includes the position of the service provider on the Everest Group PEAK Matrix, market share and delivery capability assessment, and overall remarks on the capabilities of the service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 17 major banking BPO service providers. Specifically, the report allows service providers to compare their areas of strength and those of development with other service providers in the marketplace. It also helps existing and potential buyers of banking BPO services to assess the service providers on the capabilities that they desire.


Page Count: 107