Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2013

8 Dec 2013



Capital markets BPO is the smallest segment of BFSI BPO, however, it continues to grow the fastest. Post 2008, capital markets globally have been facing multiple forces including weak and tentative economic recovery across North America and Europe, cost pressures, and an ever-tightening regulatory environment. All this has resulted in efficiency and processing support becoming critical levers to drive competitiveness. As financial institutions around the world reevaluate their service provider portfolios, an increasing percentage of those – many of them first-time buyers – are looking at giving more work to service providers. Consequently, capital markets BPO contracts are seeing an increasing adoption from small- and medium-sized buyers. How the future evolves would be interesting to watch, as capital markets continue their movement through the economic uncertainty and service providers become stronger partners.

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for capital markets BPO

Scope and Methodology

In this research, we analyze the global capital markets BPO service provider landscape. We focus on:

  • Relative positioning of 13 service providers on Everest Group’s PEAK Matrix for capital markets BPO
  • Service provider capability assessment across key dimensions
  • Emerging service provider trends
  • Implications for key stakeholders

Capital markets BPO market share


This report will assist key stakeholders (financial institutions, service providers, and technology providers) understand the changing dynamics of the capital markets BPO market service provider landscape. It will also help them identify market Leaders, Major Contenders, and Emerging Players for 2012. The report provides detailed analysis of service provider market share, relative position on Everest Group PEAK Matrix, capability assessment, and emerging service provider trends. Some of the findings in the report are:

  • Cognizant, eClerx, Syntel, TCS, and Wipro maintained their leadership positions in 2012
  • Genpact, HCL, iGATE, Infosys, MphasiS, and WNS emerged as Major Contenders whereas EXL and Tech Mahindra are the Emerging Players on the PEAK Matrix for the capital markets BPO market
  • Top quartile performers by market success (also the Leaders) account for almost three-fourths of the overall capital markets BPO market
  • Most service providers are focused on only one or two lines of business (LoBs)
  • Overall, offshoring in capital markets BPO is higher as compared to banking BPO
  • Technology, analytics, risk management, and regulatory reporting emerge as key service provider trends
  • Inclusion of analytics services in capital markets contracts is on the rise for the last couple of years. Reporting and descriptive analytics are the two most commonly used analytics models in capital markets BPO

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