Infrastructure Outsourcing Market Update 2012

4 Jul 2012
by Abhishek Singh, Chirajeet Sengupta, Yugal Joshi



Infrastructure Outsourcing (IO) has been meeting the key service and hardware needs of major global corporations for the past few decades. Service providers, both MNCs and offshore providers, have been making the best use of their delivery models and technical expertise to help serve the IO needs of various industries, across geographies.

Everest Group conducted an outreach effort with major IT outsourcing providers, including the global MNCs and large and medium Indian providers, to analyze their 30 largest deals across Application and Infrastructure outsourcing. This report is an aggregated summary of the responses by category, such as buyer geography, buyer revenue, and industry group. The report provides analysis of the trends and the various levers of the IO industry.

IO deal distribution 


  • Overview of the large IO deals in 2010
  • Focus on the IO deals that form part of the large (top 30) deals of the service providers
  • Analysis of the deal parameters from various dimensions to give readers an easy assessment of the impact and correlation of each category (e.g., geography and industry group) to the IO event
  • Overview of trends in IO

Pricing model adoption trend 


This research is focused on providing an analysis of the large IO deals, the details of which were gathered through an extensive outreach effort. The analysis looks at various aspects of the deals and compares deal components at various levels. For example, the section on buyer industry trends examines

  • Comparison of IO activity in terms of deal value and number of deals across industry sectors
  • Scope of the deals, providing insight into the number or combination of functions that defines an industry sector’s adoption of IO
  • An assessment of various parameters, such as deal size and duration, and how each defines the maturity of relationship with the providers
  • Focused analysis of key sectors where significant outsourcing activity was reported

Page Count: 69