Global Locations Compass - Brazil



Brazil is emerging as an important delivery destination for global services. It is classified as a mature location on Everest Group’s Market Vista Locations Maturity Heatmap. With its large graduate pool, huge domestic market, and complex IT skills advantage, Brazil offers an attractive proposition for organizations seeking a suitable destination to set up new delivery centers. The focus of the companies setting up delivery centers remains on serving the domestic market, however, offshore delivery support (particularly for North America) is also provided from the same centers. Several government initiatives, such as Plano Miaor, have led to significant activity in Brazil’s outsourcing industry. At the same time, challenges related to cost sustainability may impact the nature of global service delivery from this location.

In this research, we analyze Brazil as a destination for global service providers and buyers, across various dimensions:

  • IT-BPO services landscape across market characteristics
  • Player activity
  • Key industry / government bodies promoting its growth
  • Education system
  • Market activity landscape, labor pool, cost, market activity, and risk analysis for key cities
  • Future outlook
  • Implications for buyers and service providers
Comparison of market activity

Scope and methodology

The focus of this report is on the IT-BPO services sector across in-house centers and third-party service providers in Brazil. The analysis spans the IT and BPO services and does not include engineering services / R&D.

The report also includes a detailed analysis of the key cities in Brazil: Sao Paulo, Rio de Janeiro, Belo Horizonte, and Recife.

The report leverages multiple sources of information - Everest Group’s proprietary databases (global in-house centers, service providers, market activity, cost, and labor pool), extensive advisory experience in supporting clients with location optimization decisions, and inputs from global services stakeholders and industry experts.

Brazil’s IT-BPO services industry 


The report provides detailed data and analysis on the IT-BPO services landscape in Brazil and is structured along the following sections:

  • Country overview spanning - macro-economic, political, and education system
  • The IT-BPO services sector overview across market characteristics, market activity, enabling ecosystem, government incentives, and key cities
  • Assessment of key cities on parameters such as talent pool, cost, market activity, and operating environment
  • Future outlook providing perspectives on industry growth and arbitrage sustainability
  • Implications for buyers and service providers
Report Info