Case Study | Driving Scale and Adoption of New Technologies

18 Nov 2016
by Michael Hedegard
A large global business process service provider wanted to leverage automation as a way to provide higher quality and more efficient services for its customers, but the leadership was having difficulty developing a plan and getting it launched.

While they knew automation would result in significant benefits – including improvements in quality, efficiency, security, auditability, cycle time, and accuracy – the organization was at conflict over the automation solutions’ impact on their top-line revenue, and they needed help developing a model to select the right accounts and processes, as well as plan to scale automation initiatives beyond the first phase.

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