Case Study | Transforming the Role of IT

18 Nov 2016
by Cecilia Edwards
The CIO of a technology services provider needed help to shift his company’s IT focus from incremental cost cutting, which had halved the IT budget in under five years, to value driver for the business. Years of exclusive focus on cost had left the IT function only enough money for “run the business” functions; very little money or energy went to activities that would enable business transformation. The tipping point came when the business, under pressure to deliver more with fewer resources, needed to find operational efficiencies and unleash trapped capacity.

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