Webinar Deck: Human + Tech: Impact of Emerging Technologies on Integrated Services Delivery

3 Oct 2018
by H. Karthik

On October 3, Everest Group hosted a webinar titled, “Human + Tech: Impact of Emerging Technologies on Integrated Services Delivery.”

This webinar addressed these questions during the session:

  • How is technology impacting the nature of global services jobs?
  • What job roles are likely to be most impacted by technology, and how might technology impact them?
  • Which job roles are likely to have increased human involvement?
  • What are the imperatives for companies to succeed in a HUMAN + TECH paradigm?

As emerging technologies continue to transform the face of global services delivery, the debate over its impact rages on, with many prognosticating mass unemployment as robots “steal” jobs from humans. But we have a different take: we think the major impact of technology will be on the nature of the work, not the number of jobs. Call us hopelessly optimistic, we but believe that human leverage of technology (HUMAN + TECH) will help to create fundamentally new forms of value.

Watch the lively panel discussion with enterprise and service provider delivery leaders who are wrestling with these very issues, and learn how they have structured their delivery programs and (human) staff to take full advantage of the benefits of thinking HUMAN + TECH, not human vs. tech.


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