Webinar Deck: 2018 Year in Review & 5 Most Important Global Services Trends in 2019

26 Feb 2019
by Michel Janssen, Eric Simonson, H. Karthik

On February 26, Everest Group hosted a 60-minute webinar titled, “The 5 Most Important Global Services Trends For 2019.”

The global sourcing market seems to be increasingly dynamic these days, driven in no small part by the development of disruptive technologies and the resulting transition from an arbitrage-first to a digital-first model. These changes are impacting everything from staffing models to delivery models, contracting terms to relationship governance.

In the context of this accelerating change, our experts shared the 5 most important trends in sourcing today – helping you to understand and focus on those trends that will impact you most. In this fast-paced 60-minute webinar, we identified the trends, explain and discussed what they mean for your job, both today and in the future.

Based in part on our Market Vista™ research, we’ll put the developments and trends in context as we covered the key forces and metrics defining the market, highlighting:

  • Key outsourcing trends
  • Market trends in digital adoption
  • Shared Services or Global In-house Center (GIC) market trends
  • Key issues for enterprises in 2019

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