Webinar Deck: Practical Insights: Tips for Managing and Optimizing Service Delivery in Latin America PLUS Market Vista™ 3Q17 Global Services Market Update

16 Nov 2017

Many North America-based enterprises and service providers acknowledge and appreciate the strengths of Latin American service delivery, but also consider the challenges around geopolitical and macroeconomic risk as well as talent constraints for next generation skills.

On November 14, Everest Group hosted an insightful one-hour webinar where panelists shared their practical experiences of balancing these risks with the rewards of service delivery from LATAM. They addressed the following questions:

  • How do different delivery locations in the region stack up against each other and globally?
  • What are the key factors impacting global sourcing in LATAM?
  • What has been the experience of global firms in supporting service delivery? Does it vary by global vs. regional work?
  • What are the key perceived risks in LATAM? Which of these perceived risks translate into higher risks for global service delivery?
  • What is the expected role of LATAM for both mature adopters and new entrants?
  • Which types of digital services can be best supported from Latin America?

Membership(s)

Market Vista

 

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