Webinar Deck: ITO 2021: Changes in the Marketplace You Need to Understand

12 Nov 2020
by Michel Janssen, Chirajeet Sengupta, Abhishek Singh

On November 12, Everest Group hosted a webinar titled, "ITO 2021: Changes in the Marketplace You Need to Understand."

As the year of the pandemic draws to a close, the only thing all of us can be sure of is that life is not going to be the same in 2021. At the same time, COVID-19 has strengthened our conviction for accelerating technology transformation that can enable greater resilience in the business model. This webinar will help you understand the key drivers that will shape the nature of technology services initiatives in the next year.

In this webinar, we will share insights you can use in developing your IT services strategy including:

  • How to prioritize modernization initiatives
  • How to build the post-pandemic service provider portfolio
  • How to capture the opportunities of the hybrid WFH model

This webinar will answer the following questions:

  • Will the pre-pandemic modernization wave return in 2021?
  • How will the IT delivery model shape up?
  • How should one think of reorganizing the IT services provider portfolio in 2021?
  • What are the key uncertainty factors?

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