Salesforce Services PEAK Matrix® Assessment 2024
While industry-specific cloud solutions serve business-specific needs, Salesforce's focus has shifted to a unified customer view with Einstein Analytics and Customer 360 with evolving enterprise expectations. AI and ML integration has further boosted Salesforce’s automation, personalization, and data analytics capabilities.
Providers are investing in scaling their industry- and generative AI-specific talent pools. Simultaneously, they are forging dedicated partnerships with Salesforce in areas such as AI and co- innovation and developing differentiated IP and assets to augment enterprise transformation journeys.
In this report, we assess 24 providers featured on the Salesforce Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.
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