Recruitment Process Outsourcing – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Scope

• Third-party RPO deals; it does not include shared services or Global In-house Centers (GICs)
• Over 2,000 multi-process RPO deals signed as of 2015, with a minimum of four or more recruitment processes, 3,000 or more buyer employees, and a minimum contract term of one year
• Coverage across 21 RPO service providers, namely ADP RPO, Alexander Mann Solutions, Allegis Global Solutions, AMN Healthcare, Capita Resourcing, Cielo, Futurestep, Hays, Hudson RPO, IBM Kenexa, KellyOCG, ManpowerGroup Solutions, Neeyamo, PeopleScout, Randstad Sourceright, Recruit Career, Resource Solutions, Seven Step RPO, WilsonHCG, Yocto, and Yoh
• Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their RPO engagements

Content

The report analyses the performance of various service providers in RPO along six dimensions and includes the following:

• RPO PEAK Matrix and Star Performers for 2016
• Everest Group classified 21 RPO service providers on Everest Group’s proprietary PEAK Matrix framework into
• Leaders: Allegis Global Solutions, Cielo, IBM Kenexa, ManpowerGroup Solutions, PeopleScout, and Randstad Sourceright
• Major Contenders: ADP RPO, AMN Healthcare, Alexander Mann Solutions, Capita Resourcing, Futurestep, Hays, Hudson RPO, KellyOCG, Resource Solutions, Seven Step RPO, and WilsonHCG
• Aspirants: Neeyamo, Recruit Career, Yocto, and Yoh
• Based on the YOY movement of different service providers on the PEAK Matrix, Everest Group identified six service providers as the “2016 RPO Market Star Performers” – Allegis Global Solutions, Capita Resourcing, Cielo, ManpowerGroup Solutions, PeopleScout, and WilsonHCG
• Everest Group analysis on service providers
• The overall RPO capability of service providers was assessed by evaluating them along six dimensions – market success, scale, scope, technology & innovation, delivery footprint, and buyer satisfaction

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